Contacts Us

ALL ENQUIRIES:

0203 426 3000


CONTACT CENTRE OPENING HOURS (PRE-CRUISE):

Monday – Friday 9:30 – 18:00

Saturday 9:00 – 17:30

Sunday 10:00 – 16:00

 

CONTACT CENTRE OPENING HOURS (POST-CRUISE – CUSTOMER SERVICE):

Monday – Friday 9:30 – 18:00

Saturday CLOSED

Sunday CLOSED

Alternatively, please email customerservice@msccruises.co.uk

 

MAY BANK HOLIDAY OPENING HOURS:

Monday 6th May – 10:00 – 16:00 (Customer Service Closed)

Monday 27th May – 10:00 – 16:00 (Customer Service Closed) 

 

EMAIL ENQUIRIES:

Guests with medical or dietary needs: specialservicesuk@msccruises.co.uk

Operational Changes: UKOperations@msccruises.co.uk

Tickets: cruisetickets@msccruises.co.uk

Booking Cancellations: cancellation@msccruises.co.uk

Status Match: StatusMatch@msccruises.co.uk

Voyagers Club: mscclubuk@msccruises.co.uk

General Enquires: bookingmanagement@msccruises.co.uk