ALL ENQUIRIES:
0203 426 3000
CONTACT CENTRE OPENING HOURS (PRE-CRUISE):
Monday to Friday = 8:30am to 8pm
Saturday & Sunday = 9am to 6pm
Bank Holidays = 9am to 6pm
CONTACT CENTRE OPENING HOURS (POST-CRUISE – CUSTOMER SERVICE):
Monday – Friday 9:30 – 18:00
Saturday CLOSED
Sunday CLOSED
Alternatively, please email customerservice@msccruises.co.uk
EMAIL INBOXES
Please only send your query to the relevant inbox with the following: MSC booking reference, agency code, lead name, departure date.
We kindly ask that you do not send to multiple inboxes as this can slow-down our response.
Booking Amendments: bookingmanagement@msccruises.co.uk
Medical Forms & Queries: specialservicesuk@msccruises.co.uk
Fly-Cruise Cancellations: cancellation@msccruises.co.uk (all cruise only bookings can be cancelled under 'manage my booking' on MSC Book)
Group Cancellations: groups@msccruises.co.uk
Cruise Tickets: cruisetickets@msccruises.co.uk
Voyagers Club & Status Match: mscclubuk@msccruises.co.uk
Wedding Ceremony Queries: weddingsatsea@msccruises.co.uk
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Operational Changes: UKOperations@msccruises.co.uk
Customer Service: customerservice@msccruises.co.uk
REGIONAL SALES MANAGERS CONTACT DETAILS
Scotland & Northern Ireland
Wendy Cameron: Wendy.Cameron@msccruises.co.uk +44 (0)7825 046048
Northwest
Cumbria, Lancashire, Manchester, Merseyside, Cheshire, Gwynedd & Clwyd, North Derbyshire
Vickie Towey: vickie.towey@msccruises.co.uk +44 (0)7721 342662
Northeast
Northumberland, Newcastle, Durham, Teesside, North Yorkshire, West Yorkshire, South Yorkshire & Humberside, North Lincolnshire
Karen Spencer: Karen.Spencer@msccruises.co.uk +44 (0)7887 455330
Midlands
Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Herefordshire, Shropshire, Staffordshire, West Midlands, Warwickshire & Worcestershire, Norfolk, South Lincolnshire, Rutland and South Derbyshire
Natasha Smith: natasha.smith@msccruises.co.uk +44 (0) 7887 997097
Southeast
Cambridgeshire, Suffolk, Bedfordshire, Hertfordshire, Essex, London, Buckinghamshire, Oxfordshire, Berkshire, Hampshire, Surrey, West Sussex, East Sussex, Kent, Dorset, Wiltshire.
Danielle Weller: danielle.weller@msccruises.co.uk +44 (0)7917 632544
Southwest & South Wales
Cornwall, Devon, Somerset, , Bristol, Gloucestershire, Dyled, Powys, West Glamorgan, Mid Glamorgan, South Glamorgan & Gwent
Daniel Short: daniel.short@msccruises.co.uk +44 (0)7483 080456
