NEW REGULATION FOR CRUISES SAILING FROM VENICE Travel advice for cruises departing from Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 all Health & Safety checks (including health screening, temperature measurement and the antigen swab test) and check-in procedures (including luggage delivery), will regularly be held in Venice Maritime Station (Cruise Terminal), as per original travel program; all embarking guests will then be transferred by protected bus to Monfalcone (90 min transfer), where they will board the ship after a quick document check. No Health & Safety checks and check-in will be possible in Monfalcone. At disembarkation in Monfalcone at the end of the cruise, guests will be granted the return transfer to Venice (Cruise Terminal/Airport/Railway Station, as per original travel program). Travel advice for excursions in Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 guests with excursions planned in Venice will disembark in Monfalcone and will then be taken to Venice by protected bus (90 min transfer), where the tours will proceed as planned and under the standard MSC Health & Safety Protocol.
MSC CRUISES CANCELED SAILINGS AS OF JULY 19:
|MSC ARMONIA ||From March 16, 2020 to October 24, 2021 included |
|MSC BELLISSIMA ||From March 14, 2020 to December 07, 2021 included |
|MSC DIVINA ||From March 20, 2020 to September 15, 2021 included |
|MSC FANTASIA ||From March 28, 2020 to October 31, 2021 included |
|MSC GRANDIOSA ||From March 14, 2020 to July 15, 2021 included |
|MSC LIRICA ||From March 14, 2020 to March 14, 2022 included |
|MSC MAGNIFICA ||From November 8, 2020 to July 15, 2021 included |
|MSC MERAVIGLIA ||From March 15, 2020 to September 17, 2021 included |
|MSC MUSICA ||From March 16, 2020 to October 19, 2021 included |
|MSC OPERA ||From March 10, 2020 to October 23, 2021 included |
|MSC ORCHESTRA ||From March 20, 2020 to July 15, 2021 included |
|MSC POESIA ||From March 22,2020 to November 27, 2021 included |
|MSC PREZIOSA ||From March 14, 2020 to September 22, 2021 included |
|MSC SEASHORE ||From August 1, 2021 to August 4, 2021 included |
|MSC SEASIDE ||From March 16, 2020 to July 15, 2021 included |
|MSC SEAVIEW ||From March 19, 2020 to June 30, 2021 included |
|MSC SINFONIA ||From March 13,2020 to November 13, 2021 included |
|MSC SPLENDIDA || |
From March 29, 2020 to July 15, 2021 included
|MSC VIRTUOSA || |
From April 16, 2021 to September 21, 2021 included
|* The following sailings have also been impacted. As compensation and client options vary, for any questions, please contact us at 866-337-4309. |
- All Sailings to/from New York Scheduled in 2020 and 2021
- All MSC Armonia Sailings from Tampa between May 2, 2021 - Oct. 31, 2021
- All MSC Divina Sailings from Miami between March 28, 2021 - August 22, 2021
CLIENT COMPENSATION FOR CRUISES CANCELED BY MSC CRUISES DUE TO COVID-19
FOR SAILINGS CANCELED ON/AFTER JUNE 1, 2021: For clients that have already paid for their cruise in full, MSC Cruises will automatically provide a 100% Future Cruise Credit of the original cruise fare paid, excluding government taxes and fees. For clients that have not yet made final payment on your cruise and are outside of the final payment window, MSC Cruises will automatically provide a Future Cruise Credit for the value of the deposit.
In addition, your client's will receive onboard credit to use on their next cruise
, based on the length of the original cruise.
- If the original cruise was 4 nights or less, receive $100 onboard credit per stateroom to use on their next cruise.
- If the original cruise was 5 to 14 nights, receive $200 onboard credit per stateroom to use on their next cruise.
Your clients impacted by the June 1 – October 24, 2021 canceled sailings from the U.S. will have until April 30, 2022 to make a new booking with their Future Cruise Credit and will be able to use it on any future sailing – including any ship and any itinerary – that is open for sale at time of booking. Please note new 3 & 4-night sailings on MSC Meraviglia will not be open for sale until Thursday, June 17. Between July 7 - July 28, sailings canceled on or after July 1 will be unavailable for rebooking and refunds can only be requested on or after July 29.
FOR SAILINGS CANCELED THROUGH MAY 31, 2021: For clients that have already paid for their cruise in full, MSC Cruises USA will automatically provide a 125% Future Cruise Credit of the original cruise fare paid to be redeemed according to the Terms & Conditions detailed in your client's voucher . Please note, any applicable prepaid items and government taxes and fees will be refunded to your client’s original form of payment.
*Certain cruises - such as our World Cruises and cruises from specific regions - may be subject to different policies. Please reference email communications sent by MSC Cruises for specific details regarding a particular cruise cancellation.
During these temporary policy changes and to continue to support you during these uncertain and challenging times, for bookings paid in full, MSC Cruises USA will protect commission on the original booking, plus you will earn full commissions on the rescheduled cruise booked by you for your client.