CRUISE CANCELLATIONS UPDATE
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CRUISE CANCELLATIONS UPDATE

UPDATED APRIL 15

MSC CRUISES CANCELED SAILINGS AS OF APRIL 15:
MSC ARMONIA From March 16, 2020 to June 30, 2021 included
MSC BELLISSIMA From March 14, 2020 to April 3, 2021 included
MSC DIVINA From March 20, 2020 to June 30, 2021
MSC FANTASIA From March 28, 2020 to June 5, 2021 included
MSC GRANDIOSA From March 14, 2020 through June 4, 2021 (Non-Schengen countries only)
MSC LIRICA From March 14, 2020 to May 31, 2021 included
MSC MAGNIFICA From March 16, 2020 to October 18, 2020 included
From November 8, 2020 to May 31, 2021 included
MSC MERAVIGLIA From March 15, 2020 to June 30, 2021 included
MSC MUSICA From March 16, 2020 to May 31, 2021 included
MSC OPERA From March 10, 2020 to May 30, 2021 included
MSC ORCHESTRA From March 20, 2020 to May 30, 2021 included
MSC POESIA From March 22,2020 to May 31, 2021 included
MSC PREZIOSA From March 14, 2020 to May 31, 2021 included
MSC SEASIDE From March 16, 2020 to June 3, 2021 included (Non-Schengen countries only)
MSC SEAVIEW From March 19, 2020 to June 4, 2021 included
MSC SINFONIA From March 13,2020 to May 31, 2021 included
MSC SPLENDIDA

From March 29, 2020 to April 26, 2021 included

MSC VIRTUOSA

From April 16, 2021 to May 31, 2021 included

* The following sailings have also been impacted. As compensation and client options vary, for any questions, please contact us at 866-337-4309.
- All Sailings to/from New York Scheduled in 2020 and 2021
- All MSC Armonia Sailings from Tampa between May 2, 2021 - Oct. 31, 2021
- All MSC Divina Sailings from Miami between March 28, 2021 - August 22, 2021
CLIENT COMPENSATION FOR CRUISES CANCELED BY MSC CRUISES DUE TO COVID-19

FOR SAILINGS CANCELED ON/AFTER JUNE 1, 2021For clients that have already paid for their cruise in full, MSC Cruises will automatically provide a 100% Future Cruise Credit of the original cruise fare paid, excluding government taxes and fees. For clients that have not yet made final payment on your cruise and are outside of the final payment window, MSC Cruises will automatically provide a Future Cruise Credit for the value of the deposit.

In addition, your client's will receive onboard credit to use on their next cruise, based on the length of the original cruise.
  • If the original cruise was 4 nights or less, receive $100 onboard credit per stateroom to use on their next cruise.
  • If the original cruise was 5 to 14 nights, receive $200 onboard credit per stateroom to use on their next cruise.

Your clients impacted by the June 1 – June 30, 2021 canceled sailings from the U.S. will have until April 30, 2022 to make a new booking with their Future Cruise Credit and will be able to use it on any future sailing – including any ship and any itinerary – that is open for sale at time of booking. 

FOR SAILINGS CANCELED THROUGH MAY 31, 2021: For clients that have already paid for their cruise in full, MSC Cruises USA will automatically provide a 125% Future Cruise Credit of the original cruise fare paid to be redeemed according to the Terms & Conditions detailed in your client's voucher . Please note, any applicable prepaid items and government taxes and fees will be refunded to your client’s original form of payment.

*Certain cruises - such as our World Cruises and cruises from specific regions - may be subject to different policies. Please reference email communications sent by MSC Cruises for specific details regarding a particular cruise cancellation.

PROTECTING COMMISSION:

During these temporary policy changes and to continue to support you during these uncertain and challenging times, for bookings paid in full, MSC Cruises USA will protect commission on the original booking, plus you will earn full commissions on the rescheduled cruise booked by you for your client.

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