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MSC Cruises USA  |  Thu Jan 21 00:00:00 CET 2021

  • Travel Advisors provide feedback from MSC Grandiosa on the health and safety measures as well as life on board
Geneva, Switzerland (January 21, 2021) — Since MSC Grandiosa welcomed guests back on board in mid-August, MSC Cruises has carried more than 30,000 guests on board, including many travel advisors from across Europe. The Company has released a video testimonial from some of these advisors who shared their first-hand experiences.
The feedback has been extremely positive, with advisors describing their experience ‘impressive’ and saying that they felt ‘very safe,’ thanks to the protocol, which is implemented by a friendly and professional crew. But more importantly, the cruise experience has been preserved so that guests and advisors alike, can enjoy life on board whether that is watching one of the productions in the theater, dining in the many different restaurants, relaxing in the spa or simply strolling down the Promenade while enjoying the different shops and boutiques. One of the advisors emphatically stated, ‘I recommend a cruise to everyone. Cruise, cruise, cruise on board MSC Cruises!’
MSC Cruises is offering guests a safe and stress-free vacation by creating a safe bubble on board its ships, through the implementation of an industry-leading health and safety protocol.
The health and safety measures cover every aspect of the guest experience including COVID-19 testing prior to embarkation and mid-cruise, discovering destinations with protected shore excursions, enhanced sanitation of the ships and best-practices in personal hygiene, social distancing through reduced capacity and managed guest flow, wearing of masks in public areas, ventilation of the ship with 100% fresh air, all of which is supported by highly-trained crew to put the measures into practice.
All of these measures and more, enable MSC Cruises to create a safe environment for guests, putting the health of guests, crew and the communities we visit as the number one priority. This gives MSC Cruises guests the confidence they need to be able to unwind, relax and enjoy an unforgettable vacation.
Following a temporary pause of operations during the holiday period as a result of restrictive measures related to movement within Italy, MSC Grandiosa will recommence cruising from Genoa on January 24, offering 7-night cruises in the Mediterranean.
The overall feedback is that advisors felt incredibly safe on board and they have been impressed with the high level of the health and safety measures, as well as their impeccable implementation. ‘Finally, we can start traveling again safely!’ shared one of the advisors.
When describing the onboard health measures an advisor said, ‘I’m really impressed,’ specifically in regard to the many health measures, such as the hand sanitizing stations, regular hand washing, temperature taking and the use of face masks worn by guests and crew.
These measures are in addition to a set of extensive measures that start from the moment a guest books and includes universal testing of all guests prior to embarkation, ventilation of the ship with HVAC, social distancing and contact tracing.
No cruise would be complete without shore excursions to discover the varied destinations to which the ship sails. As an added level of protection, all visits ashore are organized through an MSC Cruises protected excursion, in order to maintain a ship “social bubble” and deliver the same high standards of health and safety ashore as on board. In practice, this means that during an MSC Cruises shore excursion, transportation vehicles are properly sanitized and that there is adequate space to socially distance. Tour guides and drivers will have undergone health screening before serving guests and wear appropriate PPE. They will also vet and carefully check all of the attractions and places that guests will visit to ensure that these also offer a safe and hygienic environment.
An MSC Cruises vacation has always been characterized by the richness of the guest experience. “I’m very happy to be back on board a cruise ship. Even though there are many security measures in place, you get a bit of normality back,” commented one advisor.
The atmosphere on board, gives a welcome escape from the stress of the pandemic on land, with the advisors recommending cruising with MSC Cruises. One advisor described the feeling of “a bubble of happiness,” also saying, “I don’t want to leave and I’m very eager to return soon.”
MSC Cruises was the first major cruise line to return to operations in Europe, supported by the implementation of a rigorous comprehensive health and safety protocol that has been developed in collaboration with external medical experts and formally approved by the relevant national and regional authorities in Italy, Malta and Greece. The Company has strengthened its industry leading health and safety protocol in response to the evolving pandemic ashore. These measures include:
  • Additional onboard testing for all guests, mid-way through their cruise (on top of the existing pre-boarding universal testing for all guests)
  • Testing of all crew during their time on board is increased from twice-a-month to weekly (in addition to pre-boarding testing for all crew and other ongoing health monitoring measures)
  • Increased frequency of onboard sanitation, in particular of public areas and high touch points
  • Tightening of the definition of close contact for tracing purposes, reducing the time that individuals are in contact from 15 minutes to 10 minutes
MSC Grandiosa will continue to offer a 7-night itinerary in the Western Mediterranean until the end of March 2021, visiting many of Italy’s most famed destinations, calling at the Italian ports of Genoa, Civitavecchia, and Palermo, as well as Valetta, Malta. While MSC Magnifica offers 10-night cruises covering the West and Eastern Mediterranean from February 14, 2021 calling the Italian ports of Genoa, Livorno for Florence and Messina in Sicily, the Greek ports of Piraeus for Athens and Katakolon for Olympia, Valletta in Malta, and Civitavecchia for Rome.  
The complete travel advisor testimonial video can be viewed here.
More information on our health and safety protocol can be found here.
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