INDIVIDUAL RESERVATIONS
Monday - Sunday 9:00am - 6:00pm EST
Tel.: 1 (833) 253-9977
ExistingReservations@msccruises.ca
Please use the above email for questions concerning upcoming sailings, itinerary changes, inquiries on a booking, promos, modifying an existing booking that has not sailed yet and Future Cruise Credit inquiries.
GROUPS DEPARTMENT
Effective May 5, 2025, the Groups Department will communicate exclusively via email. This change is intended to streamline communication and enhance service efficiency for our valued trade partners.
Please direct all inquiries to: groups@msccruises.ca
SALES SUPPORT & SERVICE (including MSC Book)
Please send your questions to the above email concerning commission, agency information, MSC Book, TA program, Cruise Certificates to redeem or Ship visit request.
BUSINESS DEVELOPMENT MANAGER
Ontario: Tammy Thompson - tammy.thompson@msccruises.ca - Tel.: 1 (437) 227-4705
West Quebec: Annie Archambault - annie.archambault@msccruises.ca - Tel.: 1 (437) 830-9033
Eastern Quebec and Atlantic Canada: Mokhtar Kerkeni - mokhtar.kerkeni@msccruises.ca - Tel.: 1 (418) 712-0128
Western & Central Canada: Facinet Yansane - facinet.yansane@msccruises.ca - Tel.: 1 (604) 351-6756
CUSTOMER SERVICE
Postcruisesupport@msccruises.ca
Please use the above email to send questions concerning post-cruise inquiries, onboard inquiries and no shows.
VOYAGERS CLUB
Please send to the above email questions concerning card activation, card update, points adjustment, VC Experience and perks and Status Match (application, program information).
