WEBINARS & TRAINING VIDEOS
MSC BOOK WEBINAR TRAINING SERIES
At MSC Cruises, we are here to support you as you grow your business, so we’ve created the video library below to help you master MSC Book! By using MSC Book, you can save time by easily making a booking online and find resources to help you manage and grow your business. The video library below will walk you through how to make new bookings, manage reservations, request group space, utilize various marketing tools and more.
How to Find More Groups
This informative training takes you through the various ways of finding unique group opportunities. Learn about why unique market groups can help you group your business.
Recorded on Jul 22, 2022
Onboard Functions & Requests
During this training/webinar learn where to find the available resources and how to determine the right space to suit your groups needs. Understand the process and how to request function/event space.
Recorded on Jul 22, 2022
GROUPS OVERVIEW & POLICIES
Learn all about the various tools & resources for booking MSC Groups. We take you though the details of each of our 3 policies along with Groups amenity Program.
Recorded on Jul 22, 2022
MANAGING GROUPS
During this session learn all about managing your groups in MSC Book. Everything from viewing existing groups, inventory requests, booking staterooms to making payments.
REQUESTING GROUPS
Learn how easy it is to secure group space with MSC Cruises. We take you through the step by step process to request groups space and receive your group contract.
Recorded on Jun 22, 2022
MSC BOOK NEW PRICING MODEL
This webinar will introduce you to our New Pricing Model on MSC Book effective November 15th.
Recorded on Nov 9, 2021
MSC BOOK OVERVIEW (1 hour)
The MSC Book Overview webinar will kick off the much-anticipated webinar series with a high-level overview of MSC Book. This first webinar will take you through all the different areas of the website and its various tools through live step by step demonstrations.
Recorded on JAN 27, 2021
MSC BOOK GROUPS OVERVIEW (1 hour)
Get familiar with all things Groups & MSC Book as we take you through the different steps of searching for group rates, securing group space and managing your group - all on MSC Book.
Recorded February 3, 2021
MSC BOOK CREATING A RESERVATION (30 minutes)
Learn how to create a reservation in MSC Book as we take you through step-by-step how to search for a cruise and then create an individual booking.
Recorded February 10, 2021
MSC BOOK MANAGING A RESERVATION (30 minutes)
Get trained on how to manage an individual reservation in MSC Book, including how to search for an existing reservation, make changes and much more.
Recorded February 17, 2021
MSC BOOK ADDING PREPAID SERVICES (30 minutes)
This webinar will show you how to add Prepaid Onboard Services to a reservation in MSC Book, and get paid for your hard work with commissions on your clients’ prepaid onboard service items! We’ll show you how to add these items to an existing reservation in MSC Book and take advantage of attractive commissions.
Recorded March 03, 2021
MSC BOOK MAKING PAYMENTS (30 minutes)
Learn about the various options on how to make payments through MSC Book. We’ll train you on how to use quickpay to make multiple payments on the same credit card as well as individual payments on existing reservations.
Recorded March 10, 2021
MSC BOOK REQUESTING CONFIRMATIONS (30 minutes)
During this webinar, we’ll show you how to request confirmations through MSC Book and the two different confirmation options: agent and/or guest.
Recorded March 17, 2021
MSC BOOK MARKETING TOOLS OVERVIEW (1 hour)
Tap into the many Sales & Marketing Tools on MSC Book to start promoting MSC Cruises to your clients! Learn how easy it is to access and use these great tools in MSC Book.
Recorded March 24, 2021
MSC Book Build A Flyer (30 minutes)
Log into this webinar for an in-depth training on the Build A Flyer tool on MSC Book. Learn how easy it is to use this great tool to customize our materials to market MSC Cruises to your clients.
Recorded March 31, 2021
MSC BOOK PROMO TOOLKITS (30 minutes)
Our Promo Toolkits on MSC Book make it simple to share MSC Cruises’ promotions. Learn how to use these tools to easily communicate with your clients.
Recorded April 7, 2021
MSC BOOK COLLATERAL (30 minutes)
With a wide range Marketing collateral options on MSC Book, there are plenty of ways to enhance your marketing! learn how to access the various collateral options available to easily market MSC Cruises.
Recorded April 14, 2021
MSC MINUTE: MSC BOOK
MSC Book has been going through many updates! Here's a quick look at the new best features.
MSC MINUTE: VOYAGERS CLUB
Here are 5 reasons why you and your clients should join the MSC Voyagers Club, MSC Cruises' loyalty program!