MSC For Me

MSC For Me

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MSC FOR ME WITH ZOE.

Taking the art of hospitality to the next level thanks to innovation.
YOUR CLIENTS BENEFITS

✓ Saving time: An easy and fast way to obtain all information, advice and inspiration and find easily the way around the ship
✓ Tailored experience: Zoe comes with a wide range of functions and adapts to Guests' profile 
✓ Stay in touch: MSC for Me App is very simple to use for staying connected anytime, anywhere with family and friends on board
✓ Don't miss a thing: Easy browsing through all activities with MSC for Me app. ZOE will help you as well to plan Guests' fun!
YOUR BENEFITS

✓ Provide a customized service: MSC for Me reassures and pampers, such as you! Show your Clients you care about their customized vacations!
✓ Build loyalty: Strengthen Clients’ loyalty by providing them with a comprehensive tool 
✓ Add value: The MSC for Me program is an additional experience your Clients will appreciate
✓ Boost your sales: If your Clients book adds-on with you through MSC Book, you earn an extra commission, while Clients see all services in one place: the MSC for Me app

ABOUT THE MSC FOR ME PROGRAM

In 2017, MSC Cruises wowed the world with MSC for Me, a digital smart ships programme and mobile app designed to enhance Guest experience, first launched on MSC Meraviglia. Through innovative digital technology, Guests can connect with the ship and crew to enjoy tailor-made experiences helping them get the most out of their vacation – before, during and after the cruise. 

MSC for Me is available on MSC Meraviglia, MSC Seaside, MSC Splendida*, MSC Seaview, MSC Bellissima, MSC Grandiosa, MSC Virtuosa. All future ships will include the MSC for Me program. 

ZOE, the latest interactive feature of MSC for Me, is available on MSC Bellissima, MSC Grandiosa, MSC Virtuosa and all subsequent new ships.

*The MSC for Me program is available on MSC Splendida in China; however it has reduced program features.

ZOE, VIRTUAL PERSONAL CRUISE ASSISTANT

Every cruise is a special time for your Clients. And now, MSC for Me helps them enjoy every moment in a special way with a unique virtual personal cruise assistant – Zoe:

· Zoe is a free voice-enabled assistant found in every cabin

·  Zoe answers hundreds of questions about the cruise experience, from port information to Kids Clubs recommendations

· Zoe speaks an impressive seven languages: English, French, Italian, Spanish, German, Brazilian Portuguese and Mandarin

· Zoe is easy to use – just say “OK ZOE” and it’s ready to help

·  Zoe helps reserve restaurants, shows, spa and excursions

·  Zoe checks Clients’ bills

·  Zoe has been programmed to continue learning with every interaction, in order to better serve Guests

· Exciting Zoe will be introduced on MSC Bellissima and subsequent new ships

MSC FOR ME EXPERIENCE

  • SAVING CLIENTS’ VALUABLE TIME

    Every cruise represents a special moment, and time on board is precious. With the MSC for Me app, Guests access the information they need, when they need it. 
     
    • Mobile check-in 
    • Credit card registration 
    • ZOE, the virtual personal cruise assistant, which is there to help with any enquiry about the cruise
    • An interactive map to get around the ship quickly and easily