MSC For Me

MSC For Me

B2B MSC For Me Header

MSC FOR ME WITH ZOE.

Taking the art of hospitality to the next level thanks to innovation.

YOUR CLIENTS BENEFITS

✓ Saving time: An easy and fast way to obtain all information, advice and inspiration and find easily the way around the ship
✓ Tailored experience: Zoe comes with a wide range of functions and adapts to Guests' profile 
✓ Stay in touch: MSC for Me App is very simple to use for staying connected anytime, anywhere with family and friends on board
✓ Don't miss a thing: Easy browsing through all activities with MSC for Me app. ZOE will help you as well to plan Guests' fun!
YOUR BENEFITS

✓ Provide a customised service: MSC for Me reassures and pampers, such as you! Show your Clients you care about their customised holidays!
✓ Build loyalty: Strengthen Clients’ loyalty by providing them with a comprehensive tool 
✓ Add value: The MSC for Me programme is an additional experience your Clients will appreciate
✓ Boost your sales: If your Clients book adds-on with you through MSC Book, you earn an extra commission, while Clients see all services in one place: the MSC for Me app

ABOUT THE MSC FOR ME PROGRAMME

In 2017, MSC Cruises wowed the world with MSC for Me, a digital smart ships programme and mobile app designed to enhance Guest experience, first launched on MSC Meraviglia. Through innovative digital technology, Guests can connect with the ship and crew to enjoy tailor-made experiences helping them get the most out of their holiday – before, during and after the cruise. 

MSC for Me is available on MSC Meraviglia, MSC Seaside, MSC Splendida*, MSC Seaview, MSC Bellissima, MSC Grandiosa, MSC Virtuosa. All future ships will include the MSC for Me programme. 

ZOE, the latest interactive feature of MSC for Me, is available on MSC Bellissima, MSC Grandiosa, MSC Virtuosa and all subsequent new ships.

*The MSC for Me programme is available on MSC Splendida in China; however it has reduced programme features.

MSC FOR ME EXPERIENCE

  • SAVING CLIENTS’ VALUABLE TIME

    • Every cruise represents a special moment, and time on board is precious. With the MSC for Me app, Guests access the information they need, when they need it. 
       
      • Mobile check-in 
      • Credit card registration 
      • ZOE, the virtual personal cruise assistant, which is there to help with any enquiry about the cruise
      • An interactive map to get around the ship quickly and easily
    SAVING CLIENTS’ VALUABLE TIME

  • TAILORED EXPERIENCE FOR YOUR CLIENTS

    • New MSC for Me features personalise the Guests’ cruise experience even more, for a holiday that meets their individual needs:
       
      • Zoe, the new virtual personal cruise assistant, speaks seven languages, adapting to each Guest’s profile and preferences, and all from the comfort of their cabin
      • Pre-cruise booking to let guests start planning and purchasing services in advance* 
       
      *Pre-cruise packages through the MSC for Me App are available in the United Kingdom. Other countries - progressive roll-out in the future.
    TAILORED EXPERIENCE FOR YOUR CLIENTS

  • DON’T LET YOUR CLIENTS MISS A THING

    • Miss a chance to have fun...Never! MSC for Me has additional features that help your Clients plan their holiday:
       
      • Guests can plan their cruise in real time, browsing through daily events, activities and highlights
      • Zoe provides instant information and help in booking shows, spas and excursions
      • Guests can browse relevant promotions, offers and obtain event notifications
    DON’T LET YOUR CLIENTS MISS A THING

  • STAYING IN TOUCH

    • Peace of mind is at the heart of a happy holiday. With messaging and locator features, MSC for Me helps Guests stay in touch with loved ones:
       
      • MSC for Me Chat - message directly through the app without an internet package
      • Family & Friends Locator - available at a charge – enables Guests to localise their kids or easily stay connected with family and friends
    STAYING IN TOUCH

ZOE, VIRTUAL PERSONAL CRUISE ASSISTANT

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Every cruise is a special time for your Clients. And now, MSC for Me helps them enjoy every moment in a special way with a unique virtual personal cruise assistant – Zoe:

· Zoe is a free voice-enabled assistant found in every cabin

·  Zoe answers hundreds of questions about the cruise experience, from port information to Kids Clubs recommendations

· Zoe speaks an impressive seven languages: English, French, Italian, Spanish, German, Brazilian Portuguese and Mandarin

· Zoe is easy to use – just say “OK ZOE” and it’s ready to help

·  Zoe helps reserve restaurants, shows, spa and excursions

·  Zoe checks Clients’ bills

·  Zoe has been programmed to continue learning with every interaction, in order to better serve Guests

· Exciting Zoe will be introduced on MSC Bellissima and subsequent new ships